What to Look for in a Refrigeration Maintenance Company

Keeping a walk-in cooler running correctly requires regular maintenance and cleaning, but even if you keep up with regular check-ups there are going to be times when a part needs to be replaced or more involved maintenance needs to be done to your cooler. In these instances, you should reach out to a local refrigeration company with certified technicians who can analyze and assess what components of your walk-in cooler are having issues and how to repair them. Finding the right maintenance company to work with can be difficult. Here are some tips on what to look for when choosing a refrigeration company.


For starters, you can look for manufacturers who provide maintenance in-house. This ensures that the technicians who will be working on your unit are familiar with the walk-in cooler and its components. It also allows easier access to replacement parts if needed, as the manufacturer will have easy access to in-house stock and without the markup associated with having to get the parts from a distributor.


If a manufacturer does not offer in-house maintenance technicians, you should ask if they have any local recommendations. If not, try to find a certified technician who is familiar with your specific type of walk-in cooler. While walk-in coolers are similar in design, the actual construction and components vary between manufacturer models and it is easier and more cost effective to use a maintenance company familiar with your model.


Lastly, when searching for a cooler maintenance company you should look for reviews and testimonials, as well as ask around for referrals. Review sites such as Angie’s List, Yelp, the Better Business Bureau, and Trustpilot allow real customers to leave honest reviews when they have dealt with companies. Things to look for in reviews or referrals are price, did they show up when they said they would, how long did it take to complete the job, were they able to fix the problem, was the cost reasonable, and similar questions which could indicate the company you are may or may not be a good fit for you.


Remember: regular maintenance and cleaning on your part can certainly keep the walk-in cooler up and running, but you absolutely should have a working relationship with a local refrigeration company for when problems arise that are out of your wheelhouse.