Service & Support
Need help with your commercial kitchen hood system? From product questions to commercial kitchen hood installation support, HoodMart provides expert guidance to help you design, install, and maintain a safe, code-compliant ventilation system. Whether you're exploring ventless hoods, comparing hood types, or preparing for installation, our team is here to help.
Expert Support for Ventilation, Installation, and Code Compliance
Commercial kitchen ventilation systems are complex, and getting them right matters. Our team can assist with everything from selecting the right system to understanding type 1 vs type 2 hood requirements, range hood clearance guidelines, and installation best practices. We help ensure your system meets local codes, operates efficiently, and passes inspection the first time, every time.
What to Expect for Your Kitchen Hood Delivery
HoodMart ships large, heavy products through major third-party LTL trucking companies, and proper preparation is key to a smooth delivery. Taking a few minutes to prepare can help you avoid delays, extra costs, and installation setbacks.
Be prepared for your freight delivery by:
- Having a forklift or enough manpower for heavy items (often 60+ lbs) - recommend using a liftgate with delivery
- Clearing space ahead of time to safely receive and stage your equipment
- Inspecting all items carefully before signing the delivery receipt
- Noting any damage or missing items at delivery to avoid claims issues. See our Shipping and Freight Policy
How do I contact customer support?
For any questions regarding existing orders or shipments and any product, technical, or installation questions, please contact customer care at 1.888.706.8966 (Monday - Friday 8:00 am - 6:00 pm ET).
Do you provide support for commercial kitchen hood installation?
Yes. Our team offers guidance on system design, installation requirements, and coordination with contractors to ensure your hood system is installed correctly and meets code. You can use our installer directory to find a professional near you.
What’s the difference between a type 1 vs type 2 hood?
Type 1 hoods are required for grease-producing equipment like fryers and grills and include fire suppression systems. Type 2 hoods are used for heat and steam only, such as dishwashers or ovens without grease.
Can I use a ventless hood in my kitchen?
Maybe! We can help determine if ventless hoods are a good fit for your kitchen and explain their requirements, limitations, and maintenance needs. Contact us at 888-706-8966 to discuss your project.
How do I know if my system meets range hood clearance requirements?
Clearance requirements depend on your equipment, hood type, and local codes. Our team can help you understand proper spacing to ensure safety and compliance.
Can you help with overall commercial kitchen ventilation design?
Absolutely. We assist with full system design, including hoods, ductwork, exhaust fans, and make-up air systems to ensure proper airflow and performance.
Whether you're planning a new build, upgrading an existing system, or just need expert guidance, HoodMart is here to help. Our team will design a commercial kitchen ventilation system tailored to your space, equipment, and local code requirements, so you can move forward with confidence. Request a custom kitchen quote today to get pricing, lead times, and expert support for your project.


CUSTOM FABRICATOR
















