Shipping & Freight Policy

Freight & Shipping Policy

We ship large, heavy products through major third-party LTL trucking companies. Before we ship your product, you must agree to our shipping and freight policy. Most accessories ship via UPS or FedEx.

Shipping Policy Highlights

• Hood Packages, Hoods, and Ventless Hoods ship in 5-7 business days from order approval date.

• Fans, Wall Panels, and other accessories ship in 1-2 business days from order approval date.

• Free Shipping: Select products ship free within the 48 contiguous U.S. states.

• Shipping Terms: All orders ship F.O.B. point of shipment. Delivery dates are estimates only.

• Delays & Costs: NAKS is not responsible for removal costs, shipping expenses, or delays caused by factors beyond its control.

• Freight Deliveries:

  • Includes a free “call before delivery” service.

  • Customers are responsible for redelivery or storage fees if missed or unreachable.

• Freight Forwarders:

  • Provide booking and contact details before shipment.

  • NAKS is not liable for freight damage not noted on the bill of lading or damage occurring while in the forwarder’s care.

• Liftgates:

  • For trucking shipments, liftgate service is an optional, paid service. Liftgate service is only guaranteed when it is requested and prepaid with NAKS before shipment.

  • IF YOU HAVE NOT PREPAID NAKS FOR LIFTGATE SERVICE, YOU ARE RESPONSIBILITY FOR PAYING THE DRIVER OR CARRIER DIRECTLY FOR ANY LIFTGATE USED AT DELIVERY.  ANY UNAPPROVED LIFTGATE OR RELATED CHARGES THAT THE CARRIER BILLS TO NAKS WILL BE BILLED BACK TO YOU.

  • For freight longer than 5 feet (80" L x 60" W), NAKS cannot guarantee that a liftgate will be available or used. Liftgate availability and use in these situations is at the sole discretion of the driver and the carrier’s safety policies.

  • Some terminals don’t allow liftgate use for safety reasons

  • You may still need equipment or extra labor to unload the truck, even with a liftgate.

Your Shipping Responsibilities:

• Unloading: You must arrange the equipment or labor needed to offload upon delivery. Note: some terminals don’t allow liftgate use for safety reasons. You may still need equipment or extra help to unload the truck, even with a liftgate.

• Inspection: Inspect all items before signing the delivery receipt.

  • If any damage is found, refuse the damaged items, note the damage on both delivery receipts, and contact us immediately.

• Concealed damage: If damage is found after delivery, file a claim with the carrier within 5 business days.

• Claims & Charges: Once you sign the delivery receipt, you release the trucking company and North American Kitchen Solutions from responsibility for missing or damaged items. Additional charges for refused or rescheduled deliveries, liftgate use, or inside delivery are your responsibility.

Please take photos of damage and provide proof.

Watch this video to learn how to prepare for your shipment.

CUSTOM FABRICATORRECEIVE INSTANT QUOTE

Loading Fabricator...

X

PROJECT ID : T626PROJECT NAME :

Welcome

Category

Products

Customize

Contact

Manage

Already have a project?

Login

Total : 0

WELCOME

START YOUR PROJECT »

MOST PROJECTS BUILT IN
1-2 WEEKS!

CHOOSE CATEGORY

Worktables

Shelving

Counters & Cabinets

Dish Tables

Sinks

Food Shields

Expo Lines & Serving Lines

Request a Quote

SELECT PRODUCTS

• Worktables
• Shelving
• Counters & Cabinets
• Dish Tables
• Sinks
• Food Shields
• Expo Lines & Serving Lines

WELCOME TO OUR SHOP

CREATE PROJECT NAME :

PROJECT DETAILS

- Choose - Architect / Engineer / Consultant Autobody / Dealership Caterer On Or Off Premise Cattle Rancher Convention Center Club - Public, Private, Golf, Ethnic, Religious Distributor / Reseller / Dealer / Rep Group Food or Concession Truck Fire Station Ghost Kitchen Healthcare Hotel / Lodging Industry / Industrial Installer / Contractor Mortuary Office or Business and Industry Canteen Prison Residential Restaurant Retail School Shelter, House of Worship, Meals on Wheels Test Kitchen

Add to Newsletter *

Get a Quote >

MANAGE PROJECTS

Save your current project, or modify your previous projects

CURRENT PROJECT

PROJECT NAME :

Save

PREVIOUS PROJECTS

No Projects found.

ADD NEW PROJECT

Thank you for
creating your project with
North American Kitchen Solutions!

Account Login

To save your project, please log in

LOGIN

Forgot password

Don't have an account? Create Account

Have a design in mind? Contact Us for a Free Consult

*(Opt-in to receive SMS and/or Email Promotions) By checking this box you agree to receiving periodic text messages, from our team to your phone number(s)

< Back Save Login

Next > Instant quote Update

x

There are no items in your cart.